How do I place an order?
Simply click on the photo of the scarf you like and it will direct you to a pop-up window, where more detailed information will be given about that scarf (price, scarf dimensions, availability, etc.). After deciding to purchase, press "Add to Cart" and scarf will appear in your shopping cart. When ready to checkout, click on the "Cart" page in the menu bar. Next, click "Checkout" at the bottom of the page. Finally, you will proceed to checkout using PayPal.
When will I receive my order?
Bella Looma scarves are entirely handcrafted from start to finish, so I am usually working on several orders at one time. Wait time can vary anywhere from 1-2 weeks from time of order, to as much as 6-8 weeks depending on type of scarf ordered, current scarf availability already in stock, and amount of other orders I may be working on at that time. Please email me (through the "Contact" page in the menu bar) if you have any questions about this prior to ordering, and I can give you a better idea.
If for any reason you are unhappy with your purchase, please do not hesitate to contact me and I will do my best to resolve it. Please note: Different computer monitors may display colors differently, so although I have tried to describe each scarf's colors as accurately as possible in written form to accompany the photos on the site, there is a possibility that the colors may not be exact upon receipt. To assist with this, yarn swatches are available upon request.
To receive a full refund on your purchase, please contact me within one week of receipt of your scarf, and return it within 3 weeks of receipt of scarf.
Payment for Shipping/Handling is done through PayPal at time of payment. After order is completed and payment is made, the order will be shipped within 5 business days. Wait time for your order to be completed depends on type of scarf, current scarf availability in stock, and amount of other orders I may be working on at that time. Some orders can be sent within 1-2 weeks of order being placed, while others may take 6-8 weeks. Please email me (through the "Contact" page in the menu bar) and I can give you a better idea on this.